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Online Consumer Behaviour Trends in 2020

Oct 17, 2020


Consumer Cycle:

The following is how a consumer query cycle works.

Problem Recognition --> Information Search--> Comparison ---> Evaluation ---> Purchase

Consumer Life Cyle  

Our job is to make our website stand in front of the consumer at the Information Search stage, Win the battle at the Comparison Stage and help the consumer with appropriate Evaluation so as to finally convert him; leading him to purchasing a service or a product from us!

Below are some keynotes that need a light shedding so as to how consumers surf the Search Engines to make decision.

Consumers have started become impulsive; they want an instant answer to their queries which has led to a surge in utilising Search Engines to find an instant solution. An entire world filled with information and the capabilities to satiate their need at the eleventh most hour is in their pocket, just a few clicks away.

Marketers need to understand that consumers have started becoming more and more impatient, demanding of instant results, instant deliveries and instant knowledge. It can be both challenging and exciting when dealing with this consumer behaviour because it’s these micro moments that are moments of the fastest decision making and if everything is done just right, from targeting the intended consumer to actually reaching the consumer to reducing his effort of satiating his need; he is as good as a conversion.

Traditional advertising will lose muffin points here because Search Engines allows us to accelerate the consumer experience by offering a higher and faster need satisfaction and catering them just what they wanted. This is going to keep evolving and we for sure need to make an effort to keep up with this evolution, so as to win the race and win the consumer.

Software Company Increases Yearly organic traffic by 89%

Advertising Agency generates 14,238 organic traffic in First year and 28,952 in Second Year.

Mobile is the big thing, desktops are dinosaur :

Indian consumer behavior has shown a drastic rise in the usage of mobile phones when it comes to internet usage and consumption.

Desktop vs Mobile

According to a newly conducted survey, there are more than 420 million mobile internet users in India. In countries such as the US or the UK, 8 out of 10 people have access to the internet, out of which 45% used their mobile devices; contrasting a whopping 80% of Indian users accessing the internet through their mobile phones.

Educational Institute Organic Traffic Increased by 54% in 3 Months.

Real Estate Website Organic Traffic Increased by 59% in 3 Months.

Google Voice Search Engine App / Google Assistant :

With an increasing number of users transferring to mobile devices than using desktops or even laptops, the voice search option has been gaining popularity in preference to make searches and satiate query needs on search engines. This function is being used more and more by a lot of people because it not only allows the user the ability to not type in the search box, but allows them to multitask while doing so.

Around 8 Indian languages are supported in the Google Voice Search, allowing Indians to use it effectively (even those who aren't well versed with Hindi and English.)

Another amazing feature that is made available by Google is called 'Google Assistant'. This feature allows you to have your own personalized search engine. You can search and know the answers to personal queries such as the status of your flight booking, your friend's birthday, remind you of something important, etc; helping you manage your life effectively! You can try out this feature by visiting the following site:

Restaurant Software Company Increases Yearly organic traffic by 48%

Super Speciality Hospital in Gujarat Increases Quarterly organic traffic by 164%

Accelerated Mobile Pages : 

More than 50% of the users prefer an AMP induced website since most of their searches have started happening on mobile devices.

Voice Search

Another fact that needs to be given weightage is that an accelerated mobile page loads 85% faster than a normal webpage. Due to this fact, search engines give a higher preference to websites that have AMPs while determining their quality score, hence helping in a better organic ranking.

Trust Signals :


Customers are giving a lot of weight-age to reviews in search engines. Whether it’s for checking movie ratings/ product ratings/ service ratings it’s affecting the decision of users. This opportunity window is of importance so as to build credibility of your business online, along with having a loyal and rising customer base.

Manufacturing Company Organic Traffic Increased from 321 monthly visits to 3463 monthly visits in 10 months

Shopify Ecommerce store for organic food saw an increment of 300% in Organic Traffic in 10 months

Shopify SEO Case Study: 1084 monthly visitors to 7,047 monthly visitors in 5 months

Location Matters :

  Google Near by searches

Looking for something nearby whether it’s a restaurant, store, a tea shop is a common search done using a Mobile devices, contributing almost 1/3 of all mobile search devices. Therefore marketers need to optimize their website for location based queries. Search engines like google use the location of users based on GPS to deliver appropriate results even if the location isn’t mentioned in the query.

Mobile Near by

The Trends are clear, people expect relevant and accurate information when they search, also search engines have started using tools like machine learning to deliver relevance based on the consumers surfing behaviour, location and search query. Marketers need to create their SEO and SEM campaigns based upon behaviour changes of the consumer, allowing you to capture their attention in those micro moments when decisions are made at the speed of light.

The early you adopt, better the results. The phrase 'Change is the only constant' couldn't be more happening in any industry as it is in the Digital Marketing Field.